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SLA in Outsourcing
Outsourcing for business is a perfect way for cost-cutting and delivering solutions to market faster. However, cooperation with an independent company (service provider) may encounter some tricky and not always explicit pitfalls, related to violation of previously defined standards and responsibilities. In order to protect their reputation from being tarnished and denote a strong care about quality of provided services, many companies are steadily going towards the stage of developing their own SLAs. So, why is it so important to have this document in place?
What Do We Know About IT Outsourcing?
The term “outsourcing” implies transferring some business processes to any independent company that has appropriate qualifications and skills, but not directly involved in the client’s company business activity. In IT world, it means that a particular company can outsource some activities, while concentrating its efforts on other aspects of the software development process. This is, probably, the essential reason for small and some medium companies to choose outsourcing. In such a way, they achieve the desired results without any losses associated with delayed projects.
